I regret not reading the reviews beforehand! I placed an order on November 8th, and after two weeks, I reached out for an update, only to be told it was being prepared for shipment. Another week passed with no updates. I requested to cancel the order since it wouldn't arrive in time for my needs. They offered reduced shipping, which I declined. After a few more weeks, I insisted on canceling again and demanded a full refund. A week ago, I was informed that I would receive the refund within seven business days. On December 3rd, I followed up about my refund, only to be told they had shipped my item that day! I'm extremely frustrated, and communicating with them has been unhelpful as they seem to misunderstand my concerns. I asked why I hadn't received a shipping confirmation email, and they sent me a tracking number via messaging, but surprise, there's no information available. I contacted my credit card company to file a complaint regarding the charge. This situation is absurd, and they appear indifferent. Avoid ordering from this service; you will likely be disappointed.
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