Update: Shortly after posting this review, the company shipped my order and the package is now in transit. I will update my rating once the order is successfully delivered.
Original review:
I placed an order on March 1st. After contacting customer service, everything seemed fine initially, and I was informed that the verification was successfully completed and that my order would be re-shipped by Monday at the latest.
However, since last Thursday, I have received no response to multiple follow-up emails. The service, which had been reliable at first, has now become poor and unresponsive.
This lack of communication is very disappointing. I expect a clear update regarding the status of my order or confirmation that it has been shipped immediately. If no response is received, I will escalate this issue and continue sharing my experience publicly.
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