Review Time
My experience with the service was very disappointing. Initially, my order took over a month to arrive. When I asked for a refund, I was incorrectly informed that their Terms of Use prohibited them from returning my money. It was only after I referenced EU consumer law and hinted at legal action that they consented to a refund, and even then, they only returned 75% of the total amount. The support team is untrustworthy and attempts to circumvent consumer rights. I strongly recommend avoiding this platform.
The craftsmanship on the trousers I just received is outstanding, the quality is perfect and the fit is just right. Delivery took a bit longer, but it was worth the wait. I'm already looking online for another pair in a different color.
I will update this once the team responds. I need an exchange. I've reached out but haven't heard back yet. Edit - It's not a threat? Perhaps consider expanding your team if you can't manage the volume? I run several businesses and handle inquiries daily. Why is an exchange not possible when your terms state it is?
Despite some negative reviews, I'm very satisfied with the trousers I purchased. The material and tailoring are of good quality, and the sizing is accurate. The actual garment received matches the description on their website. I would consider buying more.
I will share this review on multiple platforms. I found these jeans through an advertisement. Initially, I was skeptical and researched the seller. I noticed their responses to negative reviews showed they care about their brand and feedback. I received my shipment within 10 days, and the fit is perfect with high-quality craftsmanship. If you follow the size charts, you should be fine. I love these jeans and will be a regular customer. I just wish they offered more options in natural fibers.
The sizing is inconsistent even for trousers of the same size in one order. The quality isn't great (loose threads and unfinished details). One pair had misaligned pockets, with one set too small for hands. A refund was issued once I raised this issue. Generally, the customer service is responsive. The designs are beautiful, though.
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