I ordered five items for Christmas, needing two within ten days, which seemed feasible based on the delivery estimate. However, there were no updates, and tracking showed the items stuck in 'preparing to ship.' The AI chat feature was unhelpful, and when transferred to a live agent, I was told to try later. Once in 'preparing to ship,' there was no way to expedite. The estimated delivery date remains unchanged, and two items are now backordered. The system seems outdated and provides inaccurate information, leading to a frustrating experience.
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Mark and Graham offers colorful and timeless gifts, totes, bags, jewelry, linens, glassware + more, personalized with a choice of 100 monograms. Make your mark now.