I ordered playing cards in a leather case. Pretty simple. Ordered Dec. 9th and still did not arrive by Christmas. Called mark and graham on Dec. 26th. The call was handled by a lazy customer service rep that displayed zero empathy or concern. She told me to take it up with UPS and let their claim process take its course. I told her it should not be my job to baby sit UPS. She told me to please hold and then disconnected the call. I have since called 6 times trying to get this resolved. I will never order from this company again, including Williams Sonoma or pottery barn. It’s great IF things go as planned but if they don’t be prepared that they have extremely poor customer service call centers. I still don’t have the item and since they processed it as a refund they actually think I will place a new order with them again? Not a chance.
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Mark and Graham offers colorful and timeless gifts, totes, bags, jewelry, linens, glassware + more, personalized with a choice of 100 monograms. Make your mark now.