My car was subject of a hit and run overnight and Marker Study rang me to advise that it was a write off quite quickly. They told me over the phone how much they would pay, which was a better than expected price, and asked me for my bank details over the phone.
Based on this phone call and their promised payout I had to take the risk, with nothing in writing, of immediately buying another vehicle, in the hope that what they said they would do, happened, and also that they didn’t make an error transposing the bank account details, and send the payout to the wrong place! It just compounded the worry and stress to my horrendous week.
After chasing them about a week later I got a letter saying that the agreed payout would arrive in 3-5 days and it did, so overall, the system worked.
Two days later I was asked to assemble all documents including all service invoices and send them to the salvage company, and if I didn’t have the service invoices to get copies from the relevant garage. This would have been impossible because some of the services were done by the previous owner and the garage would have refused to give them to me on privacy grounds.
This was a full 10 days after they rang me to tell me it was a write off. I had planned to shred all vehicle documents the day before but ran out of time luckily, so I did manage to send them.
To make their system perfect and reduce worry for the claimant and help their customer, Copart the salvage company, one change could be made to their system-
Immediately their engineer, agrees the claim, a simple automated message is sent to the claimant advising two things-
A - The amount of payout and the expected date of settlement.
B – An instruction to retain All vehicle documents until Marker Study send disposal instructions shortly.
This would remove worry for the claimant and help insure that the salvage company got all they needed.
Apart from this, I can highly recommend Marker Study.
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Markerstudy has specialised in providing motor insurance products, and complementary services, for over 20 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect in excess of six million policyholders in the UK.
We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages.
Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns.
Specialisms:
We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.See more
