Review Time
From start to finish it has been a great experience dealing with this company. Considering this is my first claim in over 12 years and it was a ‘written-off’ motor claim, which undoubtedly can be a stressful event, this company has guided and helped me throughout. Communication via email and text is good, the wordings and explanation in the letters are precise and clear, the portal gives you updates regarding your claim and the person at the end of the line is very patient and helpful. What more can you ask for? Thank you.
The repairs to my vehicle are to a high professional standard the only issue I have with my vehicle since it has been returned is an illuminated engine light, a code reader has suggested a code U0029 which could be due wiring loose connections etc.
The headlight washers mounted on the bumper are not working, the washer fluid is leaking from under the car. The bumper on the left side of the car is poorly mounted and sticks out near the headlight.
I didn't think it would take 10 days to replace a bumper, wing and headlight I honestly thought 3 days 4 at the very most so I lost 10 days wages being a self employed taxi drive.
I got a message to say my car should be ready on the Wednesday but I didn't get it back until the Friday which wasn't great either.
The day I picked my car up they asked me to check it before signing for it however the car was outside and it was raining so I couldn't really check it properly but the following day I noticed the headlight and bumper were not aligned as they should have been then the ford badge fell off and was lost on the second day so I ended up driving all the way back to Gateshead from South Shields on the Monday again to have everything put right, it only took 15 minutes for them to sort it out however it should have been right in the first place tbh but we got there in the end.
On a positive note the paint work was very good and after they corrected everything it was a good job in the end. The staff were very polite, professional and apologetic.
Markerstudy the insurance company and Davenport the car repair company have literally blown my mind away with excellence of communication, explanation of what was going to happen, the empathy shown by all the people i spoke to on the phone. The delivery driver from Davenports. I was kept up to date on where the repair stages including pictures. This has only been my second accident in 41 yrs of driving and i cannot praise both companies enough. I would actually rate them more than the 5 stars on here. Thank you 🥰
Deeply frustrating experience from start to finish. Customer service is routed through endless overseas call centres, with no continuity, no ownership, and no real resolution. You repeat yourself constantly, only to be passed on again.
What makes it worse is the way negative reviews are handled. If you read their responses, it’s obvious they’re AI-generated or heavily scripted — generic apologies, zero accountability, and no evidence anyone has actually read the complaint.
If you value genuine customer service, UK-based support, or real human accountability, I’d strongly recommend avoiding.
Edit: Your follow up today was much better hence the reflected score. Thank you
This claim has not been settled at this stage. We do not accept any liability and do not accept a 50/50 offer. We have already challenged this with you and you’re now asking for a review because the “claim has been settled”. You only established who the other driver was due to our persistence of trying to track them down. You are the worse car insurance we have ever had dealings with.
My car was subject of a hit and run overnight and Marker Study rang me to advise that it was a write off quite quickly. They told me over the phone how much they would pay, which was a better than expected price, and asked me for my bank details over the phone.
Based on this phone call and their promised payout I had to take the risk, with nothing in writing, of immediately buying another vehicle, in the hope that what they said they would do, happened, and also that they didn’t make an error transposing the bank account details, and send the payout to the wrong place! It just compounded the worry and stress to my horrendous week.
After chasing them about a week later I got a letter saying that the agreed payout would arrive in 3-5 days and it did, so overall, the system worked.
Two days later I was asked to assemble all documents including all service invoices and send them to the salvage company, and if I didn’t have the service invoices to get copies from the relevant garage. This would have been impossible because some of the services were done by the previous owner and the garage would have refused to give them to me on privacy grounds.
This was a full 10 days after they rang me to tell me it was a write off. I had planned to shred all vehicle documents the day before but ran out of time luckily, so I did manage to send them.
To make their system perfect and reduce worry for the claimant and help their customer, Copart the salvage company, one change could be made to their system-
Immediately their engineer, agrees the claim, a simple automated message is sent to the claimant advising two things-
A - The amount of payout and the expected date of settlement.
B – An instruction to retain All vehicle documents until Marker Study send disposal instructions shortly.
This would remove worry for the claimant and help insure that the salvage company got all they needed.
Apart from this, I can highly recommend Marker Study.
My experience at Evans Halshaw was extremely good.
From the receptionist to the final repair was a satisfying experience.
They had already gained five star ratings and it was clear to me why.
Couldn’t have asked for more.
Happy with everything but it did take a long time to repair. It took 14 days where I would have thought the parts would have been in stock before the car went in. My accident happened on November 26th 2025. Car was cleaned immaculately and repairs were good. Many thanks
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Markerstudy has specialised in providing motor insurance products, and complementary services, for over 20 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect in excess of six million policyholders in the UK.
We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages.
Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns.
Specialisms:
We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.See more
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