Deeply frustrating experience from start to finish. Customer service is routed through endless overseas call centres, with no continuity, no ownership, and no real resolution. You repeat yourself constantly, only to be passed on again.
What makes it worse is the way negative reviews are handled. If you read their responses, it’s obvious they’re AI-generated or heavily scripted — generic apologies, zero accountability, and no evidence anyone has actually read the complaint.
If you value genuine customer service, UK-based support, or real human accountability, I’d strongly recommend avoiding.
Edit: Your follow up today was much better hence the reflected score. Thank you
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Markerstudy has specialised in providing motor insurance products, and complementary services, for over 20 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect in excess of six million policyholders in the UK.
We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages.
Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns.
Specialisms:
We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.See more
