I didn't think it would take 10 days to replace a bumper, wing and headlight I honestly thought 3 days 4 at the very most so I lost 10 days wages being a self employed taxi drive.
I got a message to say my car should be ready on the Wednesday but I didn't get it back until the Friday which wasn't great either.
The day I picked my car up they asked me to check it before signing for it however the car was outside and it was raining so I couldn't really check it properly but the following day I noticed the headlight and bumper were not aligned as they should have been then the ford badge fell off and was lost on the second day so I ended up driving all the way back to Gateshead from South Shields on the Monday again to have everything put right, it only took 15 minutes for them to sort it out however it should have been right in the first place tbh but we got there in the end.
On a positive note the paint work was very good and after they corrected everything it was a good job in the end. The staff were very polite, professional and apologetic.
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Markerstudy has specialised in providing motor insurance products, and complementary services, for over 20 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect in excess of six million policyholders in the UK.
We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages.
Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns.
Specialisms:
We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.See more
