I usually enjoy shopping here, but the customer service has declined. I bought a thermal electric jacket, but when I got home, I found out they don't sell the batteries at my store. They do at other locations, but since I'm not in the same city, I can't order it. Apparently, they only ship within certain areas. The battery I need is discontinued in my city, but available in another. Unfortunately, they won't ship it to me. I paid a lot for a jacket with a dead battery and no replacement option. I even ordered the suggested battery, but it didn't fit. What a waste of time and money. I'm very dissatisfied.
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Mark's is a Canadian clothing and footwear retailer specializing in casual and industrial wear.
