After spending days searching on the website, I was thrilled to finally find some items that are now sold out. However, when I received an email instructing me to collect my order from the store, I encountered issues. I provided my details and waited for forty minutes, only to be informed that my order had already been collected—by someone else, not me. They've issued a refund and apologized, but this isn't the first time I've faced challenges with online order collections. I feel undervalued as a customer and am quite disappointed once again. I do want to acknowledge the staff, who were very helpful and did their best to assist me; it certainly wasn't their fault.
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