The customer service was absolutely unacceptable; it took over 25 minutes to get an answer, and then I was placed on hold for an additional 15 minutes while the agent checked on my order status. I've been waiting for over 10 days without any email updates. I expected much better from a company that claims to prioritize customer care.
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Official site. Shop online at Marks & Spencer for clothing, furniture and homeware, flowers, gifts, wine and much more.
