marksandspencer.com

1.7
1.7 Based on 1.8K reviews

Official site. Shop online at Marks & Spencer for clothing, furniture and homeware, flowers, gifts, wine and much more....

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Elisha Bell
Extremely Disappointed with Service

If I could rate this company lower, I would. The location in Wanstead, Redbridge has displayed unacceptable racial profiling. The staff involved seem to be a mix of different backgrounds. I have decided to avoid any branch of this company in the future and will be informing friends and family to do the same. After living in the area for over 20 years, I believe they do not deserve my patronage. My sister has raised concerns with the head office, but it seems they are indifferent to complaints. I will now be shopping at other local stores, which have been much more welcoming. In my view, the quality of service at this company has significantly declined and lacks sophistication. I intend to escalate this issue further by reaching out to local authorities.

1
Date of experience: Jan 24, 2026

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Business Details

  • Official site. Shop online at Marks & Spencer for clothing, furniture and homeware, flowers, gifts, wine and much more.

  • language https://www.marksandspencer.com

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