Ordered flowers for a friend costing £28. She didn't receive them but I had a notification that they had been delivered.
My friend had to knock on doors asking neighbours if they had them which totally spoiled the gift which was to cheer her up during a difficult time. It was stressful for her and me.
She finally found them at another house a few roads away using Facebook which is totally unacceptable.
When I phoned customer service they said I could have a ten pound e-voucher. I said that wasn't good enough as I had spent £28 for delivery of flowers which did not happen. They refused to give me my money back so I won't be using M&S again.
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