marksandspencers.co.uk

1.7
1.7 Based on 161 reviews

...

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Peter Chatterton
M&S fail to deliver yet again because they use Evri

Once again, I've ordered clothes from M&S and they fail to deliver. The problem is always their delivery company, Evri. I always get a long list of their so-called "delivery attempts", but they never come anywhere near my house (I have CCTV cameras so I know that they are telling lies). It's simple for them to leave parcels in my delivery box, 5m from the road (where they can easily park). I've had to repeatedly complain and M&S always say they will look into the problems but nothing ever changes. It's a waste of time trying to communicate with Evri - they deliberately get you running round in circles.

1
Date of experience: Dec 07, 2025

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