marksandspencers.co.uk

1.7
1.7 Based on 161 reviews

...

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BP69
Delivery Issues with the Service

Another parcel was incorrectly delivered by the service, clearly not arriving when they claimed it would, and not to my address either. The delivery photo shows a dark close-up of a hand placing the parcel in a generic waste bin (not ours), and coincidentally, it's bin collection day tomorrow, so all the bins are out in the area. It's quite ridiculous. Seriously, who in the company is deciding to continue using this service? Don't they keep up with the news or social media? It's disappointing, especially since the brand has so much potential.

1
Date of experience: Jan 12, 2026

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