Review Time
My 3 cats totally ignore this toy, they are not interested.
I will however spray with catnip and see if that will get me a response.
My daughers 2 cats ignore hers as well.
I purchased 4 units and gave 2 to her.
Expensive lesson.
Charged in USD.
We live in Australia.
I purchased the Kitty Kurlz toy through the buy-one-get-one-free promotion. My cat showed zero interest in it. I tried multiple ways of introducing the toy and engaging him with it, including leaving it out and attempting to model play, but he never interacted with it at all. Because of that, I contacted customer support to use the advertised “30-day money-back guarantee,” which is also described as risk-free.
This is where things became complicated. Initially, I was offered a 50% refund, or 100% back, only if I donated the toy and provided a donation receipt with my name on it. Later, I was told I could receive 75% if I gifted or kept the toy. They then explained that the “30-day guarantee” only applies to items that are unused, in original packaging, with all tags intact. That completely contradicts how a guarantee for a cat toy should work, especially one phrased as “risk-free.” The entire point of calling something risk-free is to find out whether your cat likes it, which is impossible to do without opening and using the toy.
What was most frustrating was that even in the final email, they insisted they were being “upfront about what’s possible,” when the options kept changing: first 50% or 100% only with a donation receipt, then 75% for gifting or keeping it, and only then did I receive a full refund for the toy itself, without any acknowledgment of that change via email. That isn’t being upfront. That’s shifting the terms repeatedly. It felt less like a clear policy and more like a negotiation to see how much I would accept instead of the refund that was originally advertised. The messaging also came across as guilt-based and emotionally framed rather than transparent.
After multiple rounds of back-and-forth, I did ultimately receive a full refund, which I appreciate. That is why this is a two-star review and not one star. However, I had to argue for it, and it should not take this much effort to use something marketed as a simple, risk-free guarantee.
My concern isn’t just the toy not working for my cat. It’s that the marketing and the policy do not match. A guarantee that only applies if an item is unused is not compatible with advertising a product as risk-free for pets. I wish those conditions were clearly stated upfront so customers can make an informed decision before purchasing.
I have 4 cats, and unfortunately, none of them are interested in this toy. They simply stare at it and avoid it completely. Even when I try to engage them by picking it up and playing with it, they just run away. It's been 4 days, and the toy remains untouched on the floor. This has turned out to be a regrettable purchase for me.
I placed an order. It's been 2 weeks. I chased them. No response. Now the online tracking (which has no detail at all) says it is delivered. It has not been - I have been home every day and there is no delivery. The promised reply to emails in "12-24 hours" has not been met. I've had no response at all.
scam company. claims to be a US company but the website is managed from Hong Kong / Phillippines.tracking requests go to a service address in Sheridan WY which is known as a front address for fake companies. Save youself headaches and dont buy anything from them. similar / identical products availble on Amazon.
As posters report, the item is cheaper elsewhere and my cats are not at all interested in it. Contacted company to return and get a refund and they try to convince you to keep the product for 50% refund. When requested return info they ghosted me. Do not buy.Update: company agreed to a 75% refund and for me to donate the product.
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