I have been trying to contact the company for a long time regarding the order I placed, but I have not been successful. Initially, I wanted to amend the order, but I ended up canceling it, which included two pairs of shoes.To cut a long story short, my emails either went unanswered or were returned as undeliverable. Their website claims to be a UK-based company that sells orthopedic shoes, but none of this is true. The shoes were shipped from the Far East, took forever to arrive despite my request to cancel the order, and the quality was horrendous. I have never seen anything worse. The two pairs weighed less than a kilo, felt like they were made of paper, were poorly constructed, and came without labels or shoelaces. Most concerning was the sizing. I ordered a size 9 in ladies' shoes to leave extra room for my orthotic needs, but they were far too small. They are not orthopedic at all and may cause more damage to my feet than the cheapest shoes available in the UK. To make matters worse, they were not cheap, costing around £35 per pair.After disputing my transaction with the bank, I received an email from them begging me not to seek a refund. Since then, I have received no further response, and I am unsure where to return the shoes. They will most likely end up in the bin.
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Marley Natural™ is a premium product line crafted with awareness, authenticity, and a genuine respect for nature’s nourishing benefits.
