The team is made up of wonderful individuals, but there seems to be a lack of coordination. As a customer, I prefer having a single point of contact rather than being transferred between departments. This creates an impression of inefficiency and can be quite frustrating. Additionally, please ensure the correct replacement parts are ordered. I brought in my vehicle for a new air conditioner, but the incorrect part was ordered, leading to another appointment. I'm also still waiting for a light replacement, pending authorization from overseas. Overall, I would certainly consider using the service again, but there is significant potential for improvement.
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Marquis is the UK’s largest motorhome & caravan dealer network with 12 branches nationwide, offering a wide range of new and quality used leisure vehicles.
At Marquis we are dedicated to providing exceptional service and creating positive experiences for all our customers. If for any reason you are unhappy with your purchase or something is missing or damaged, or anything else, please do not leave negative feedback without contacting us first to resolve the matter. We are a proud company & aim to satisfy our customers, so please let us have the chance to rectify any of your issues.
Our team works hard to ensure that every interaction is seamless, reliable, and tailored to your needs. We value your feedback and strive to continuously improve.
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