This feedback is regarding a stay at a hotel in Maidstone. On the second night, we couldn't sleep due to a noisy radiator. The spa was also disappointing; the area was unclean, and during our massage, the calming music abruptly stopped, replaced by drilling sounds, making it feel like a construction site. To make matters worse, the masseuse rushed through the end of the session, handed us water without asking us to sit, and essentially ushered us out, forcing us to drink while walking. The food was decent, but that’s the only positive. The steam room was unavailable, and we had to ask multiple times for our room to be cleaned and for basic refills like water and tea. This hotel seems more suited for families rather than couples. Overall, it did not meet expectations at all, and I wouldn't recommend it.
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