marriottbonvoy.com

1.3
1.3 Based on 259 reviews

...

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Eustace Powell
Avoid this service; they deceive loyal customers

Never engage with this service. Despite my loyalty with over 25 nights per year, they fail to honor room upgrades and discounted rates. I booked a room expecting an upgrade, yet received nothing. When I inquired about my guaranteed upgrade, they simply stated it wasn't provided and dismissed my concerns. When I threatened to discontinue my membership, they even suggested how to cancel it.

1
Date of experience: Nov 25, 2025

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