WARNING: Unauthorised charges and zero customer support. This review is about a booking with a hotel listed under this service. The experience has been disastrous, bordering on fraudulent, highlighting a complete failure in customer service. I booked a flexible rate but was charged the full amount immediately. After cancelling within the allowed time, I still have not received my refund. The inability to reach anyone for help is unacceptable, and I will avoid all properties affiliated with this service in the future.
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