To all reviewers and I honest to formally express my dissatisfaction regarding my recent stay at CitizenM Miami from February 18 to February 20.
Unfortunately, my experience fell significantly below the standards I expect as a Marriott Bonvoy member.
Upon arrival on the first night, there was no complimentary bottle of water provided in the room. Additionally, there was no iron available in the room. When I went to use the shared ironing facility, I found that the only electric iron device available was broken and unsafe to use.
I contacted the reception desk from Room 512 to request assistance. The staff member who answered responded in an unhappy and dismissive tone and informed me that someone would come to the 5th floor to assist. However, no one arrived after 20 minutes. When I called again, a staff member eventually arrived after an additional 10 minutes, again displaying an unprofessional attitude, and was unable to resolve the issue with the iron.
Overall, I was extremely disappointed with both the service quality and the staff’s attitude throughout my stay. The lack of basic amenities, delayed assistance, and unprofessional behavior made my stay uncomfortable and frustrating. I was there for the educational conference hosted by Miami Dade Community College.
I would strongly not to recommend this hotel for any professional, educators and administrators and families to stay at the CitizenM Miami.
Sincerely,
ZK
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