I was lured into purchasing a timeshare in August 2018 through a high-pressure, 4-hour sales presentation after receiving what was marketed as a "free" vacation. During that presentation, I was explicitly and repeatedly promised I could cancel the contract at any time if it no longer worked for me. That promise was a deciding factor in my signing.
Within months, I discovered the cancellation promise was completely false. When I contacted the company to exit the agreement, I was told the contract was fully binding and my options were extremely limited. I was also never informed of my right of rescission under Florida law, never provided a Truth in Lending Disclosure, and never told that maintenance fees are perpetual, inheritable by my heirs, and subject to unlimited increases.
Since attempting to cancel, I have faced aggressive collection efforts and a troubling pattern of harassing hang-up calls from Vistana representatives. When I reported this, I was told I was "the first person to ever report this" — a claim I find very hard to believe.
I have formally demanded contract cancellation, cessation of all contact, and written confirmation that no further financial obligations remain. I am prepared to escalate to regulatory authorities if needed.
I strongly caution anyone considering a Marriott Vacation Club purchase to get every promise in writing — because verbal assurances appear to mean nothing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation.