Warning: Do not rely on Marsh to fulfil approved insurance claims. My experience demonstrates a complete breakdown in their process and ethics.The Timeline:Claim Reference: 25194284 (for Shurgard Bloomsbury storage)Claim Approved: October 9, 2025.Promise Made: Funds within 30 working days.Ghosting Began: All communication ceased after November 25, 2025. Dozens of follow-up emails have gone unanswered.The Situation: This claim was for severe damage caused by a rodent infestation in a storage unit. The claim was validated and approved. However, after the approval, Marsh has failed utterly to process the payment and has refused to communicate, leaving me in financial distress with damaged belongings.The Pattern: This appears to be a deliberate tactic. They approve claims to create goodwill, then rely on administrative silence and customer exhaustion to avoid payout. Partnering with companies like Shurgard, who then hide behind Marsh's failures, creates a perfect "pass-the-buck" scheme that traps consumers.My demand is simple: Process the payment you approved over 60 business days ago. Your current conduct is unprofessional, negligent, and reflects a profound lack of integrity. I am now considering pursuing formal legal action and reporting this matter to the Financial Ombudsman Service, if this case is not resolved soon.To businesses considering Marsh: know that their failure will damage your reputation. To consumers: if your policy is administered by Marsh, be prepared for a fight to get what you are owed.
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