Review Time
Warning: Do not rely on Marsh to fulfil approved insurance claims. My experience demonstrates a complete breakdown in their process and ethics.The Timeline:Claim Reference: 25194284 (for Shurgard Bloomsbury storage)Claim Approved: October 9, 2025.Promise Made: Funds within 30 working days.Ghosting Began: All communication ceased after November 25, 2025. Dozens of follow-up emails have gone unanswered.The Situation: This claim was for severe damage caused by a rodent infestation in a storage unit. The claim was validated and approved. However, after the approval, Marsh has failed utterly to process the payment and has refused to communicate, leaving me in financial distress with damaged belongings.The Pattern: This appears to be a deliberate tactic. They approve claims to create goodwill, then rely on administrative silence and customer exhaustion to avoid payout. Partnering with companies like Shurgard, who then hide behind Marsh's failures, creates a perfect "pass-the-buck" scheme that traps consumers.My demand is simple: Process the payment you approved over 60 business days ago. Your current conduct is unprofessional, negligent, and reflects a profound lack of integrity. I am now considering pursuing formal legal action and reporting this matter to the Financial Ombudsman Service, if this case is not resolved soon.To businesses considering Marsh: know that their failure will damage your reputation. To consumers: if your policy is administered by Marsh, be prepared for a fight to get what you are owed.
Caution: Do not depend on this company for processing approved insurance claims. My experience highlights a complete failure in their procedures and ethics. The Timeline: Claim Reference: REDACTED (for storage services) Claim Approved: October 9, 2025. Promise Made: Funds within 30 working days. Ghosting Began: All communication stopped after November 25, 2025. Numerous follow-up emails have been ignored. The Situation: This claim was for significant damage caused by a rodent infestation in a storage unit. The claim was validated and approved. However, after approval, the company has completely failed to process the payment and has refused to communicate, leaving me in financial distress with damaged items. The Pattern: This seems to be a deliberate strategy. They approve claims to create goodwill, then rely on administrative silence and customer fatigue to avoid payouts. Collaborating with service providers who then hide behind the company's failures creates a perfect "pass-the-buck" situation that traps consumers. My demand is straightforward: Process the payment you approved over 60 business days ago. Your current behavior is unprofessional, negligent, and shows a serious lack of integrity. I am now considering taking formal legal action and reporting this issue to the appropriate oversight service if this matter is not resolved soon. To businesses considering this company: be aware that their failures will harm your reputation. To consumers: if your policy is managed by this company, be ready for a struggle to receive what you are owed.
We paid a high insurance premium hoping that Marsh Private Client would provide a good service. The property was sold on 21 January 2025 and we were told that a £863.99 refund would be received in 12 weeks. It is now more than 16 weeks, and we have been made to jump through every hoop possible, but still do not have the refund which is supposedly reduced to £658.86?!?! This amount may be peanuts to Marsh, but it is a huge amount of money for us. AVOID!!!
I bought a fitted oven from marshes. The oven they fitted was an ex display oven and charged me full price.The oven was fitted by a man in training and it didn't even fit so much so that I couldn't use it, every time I opened the main oven door the whole unit came away! I will never buy anything from Marshes again!!
The worst service ever. Don't ever have a fire claim with Marsh as they market Insurance companies that don't cover losses.. It takes weeks frustration to even get a partial resolution. Start far away from company , and save yourself a lot of grieve.
For five weeks, I've attempted to cancel my car insurance. The company ignores my emails and remains nearly impossible to reach by phone. When I do connect with someone, they withhold their names and frequently transfer me to incorrect departments. On the rare occasions I reach the cancellation team, the representatives display rude behavior and abruptly end our calls mid-conversation.
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