Our recent visit to Marshall at Cheltenham to fix an HV Cooler problem was outstanding.
The HVC had to be replaced and whilst the car was in the garage the team also dealt with a recall for the passenger airbag.
Our booking was handled by Raine who took time to investigate our experiences with the vehicle and to explain all the actions taken by the garage. She was patient, very supportive and provided an excellent update during the car’s visit.
We were also very pleased to have had support of the After Sales Manager Richard, who provided excellent advice and reassurance.
Our car was made ready for collection at the time we requested, it was washed and looked like new.
I recommend the service team at Marshall Cheltenham, particularly Raine and Richard - thank you.
An outstanding experience.
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Marshall Motor Group is a top 10 UK motor dealer group operating 130+ franchise stores and representing 25+ manufacturing brands across 34 Counties.
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