Arrived on time to drop off my wife’s car for pre‑booked repairs, at their Skoda dealership in Milton Keynes, only to be told the Service Department “wasn’t ready.” At this dealership, turning up at the agreed time appears to be a surprise, and customers are expected to fit around them.
This was excused with “we’ve got other customers waiting,” all the while staff were chatting in an office rather than helping. An unnecessary wait followed before anything progressed.
Sadly, this reflects a long‑running pattern here, dating back over 7 years. Once a sale is made, customer service is clearly not a priority. We won’t be considering this particular dealership when replacing the car.
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