I reserved a car with Marshall Honda Harrogate on 4th February. After reviewing the finance figures more carefully, I decided I was not happy with the numbers and informed the dealership on 5th February that I wanted to cancel the order.
The cancellation was done promptly (within one day of reserving), and I was expecting a straightforward and quick refund of my reservation fee. However, since 5th February, I have been continuously following up with the dealer regarding the refund, and unfortunately, they have not been taking this seriously.
There has been little to no proper response, and the refund has still not been processed. The lack of communication and delay in returning my money is very disappointing and unprofessional.
I hope this review encourages the management team to look into this matter urgently and process my refund without further delay. Customers should not have to chase repeatedly for their own money after cancelling within the agreed period.
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Marshall Motor Group is a top 10 UK motor dealer group operating 130+ franchise stores and representing 25+ manufacturing brands across 34 Counties.
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