I am quite dissatisfied with the bag policy and the customer experience associated with it. During a recent visit, I brought my reusable bags, but the cashier refused to bag my items unless I purchased a store bag. This policy seems counterproductive to environmental goals and feels more like a way to generate revenue. After years of shopping here, this experience has left me questioning the company’s commitment to customer service and sustainability.
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Marshalls is a chain of American off-price department stores owned by TJX Companies.
