marstongroup.co.uk

1.1
1.1 Based on 240 reviews

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Absolutely vile

Absolutely vile! Clamped my car at 05:15am and put 6am on the paperwork which is illegal. I called them at 08:46am to ask them to come back to discuss and resolve as I need my car as my child is on DLA for mobility but they refused. Then said at 1pm they would leave my car outside my property and will return tomorrow to resolve. The bailiff then turned up 20 mins later and said they were towing my car. I explained it is illegal as it’s my child’s mobility car and my local council agreed to suspend the enforcement however, he would not listen, was extremely intimidating and kept huffing and threatening me that he will take everything I own for a £80 debt! I offered a payment of £200 and the rest Monday to get my car unclamped asap but he refused and laughed in my face.In the end I borrowed money and paid as my daughter needed to get to medical appointments!All in all they are bullies, intimidating and have no empathy whatsoever!Formal complaint raised but not even acknowledged and the bailiffs scribble their name on paperwork so you can’t read it then refuse to tell you their name!

1
Date of experience: Jan 14, 2026

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