martigo.at

3.7
3.7 Based on 188 reviews

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Not recommended

Not recommended. Pay a little bit more and avoid the stress.I got to their website trough GOOGLE FLIGHTS, I checked for round-trip ticket, all seemed good, lower price with luggage included, then I filled all the info and asked to add my credit card, I approved the transaction and then got the error screen message, but they already took the money of my account, in the error message they said they will contact me briefly. Nothing happened. Then I checked again, price had increased 70 EUR more, still reasonable price, I tried to book it again, boom, error message again, and money gone from the bank account. It sounds stupid but I assumed that the transaction have not been cleared yet as I didn’t get any confirmation from the company neither tickets. Minutes later an executive called me on my phone, TOTALLY WEIRD, I never received a call while booking a flight online. They said they will reimbursed me the money of the first booking and proceed to send me the tickets to my e-mail of the second flight (of course the most expensive one), I agreed, luckily money was sent it back to me and tickets issued to my e-mail. Then the story got better, my flight ticket was a simple PDF file with ticket numbers and flight details (I checked with the airline, it seems okay). However, I found errors in the ticket: 2 cabin luggages of 15kg? My connection flight back home was book as a 3rd flight, this means I need to pick up my luggage and then do the check-in again in the airport running from one terminal to the other one with just a 2 hours connection flight from an 11 hours flight! There was no information that I will have to take my luggage’s on their website.Again, not recommended at all. Book through other agencies or directly with the airlines. The uncertainty that my ticket is right and won’t be cancel is still there.

1
Date of experience: Feb 25, 2024

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