I recently booked a ticket through the Martigo website and had a very frustrating experience. After making the booking, the money was immediately deducted from my account, but I never received a confirmation or the actual ticket in my email. Later, the agency called me, explaining that the ticket price had gone up and I’d have to either pay the difference or request a refund.I was informed that the refund could take up to two business days, depending on my bank. Given that I booked on a Friday, this meant that I’d have to wait through the weekend and only potentially see the money back midweek at best. This delay created a massive inconvenience because, in the meantime, I couldn't rebook with another agency until I received the full refund risking further price increases. I felt like I was being penalized for an error on their end.I expressed my dissatisfaction to the customer service agent, explaining that I had originally chosen them over other agencies with similar prices. Now, either way, I'd be paying more than planned due to their mistake—this feels like daylight robbery! Whether I waited for the refund or paid the additional cost, I was put in a catch-22 with only two unsatisfactory options: wait with uncertainty for an immediate refund or pay more.To make matters worse, the agent left me on hold, likely to consult with a superior, but only came back with the same response. They "presumed" the money would be returned quickly but couldn't give a definite answer. This experience felt like a classic bait-and-switch tactic, where they advertise one price to get bookings and then later have customers pay extra due to "price increase."Overall, I’m extremely disappointed and would caution anyone considering booking with Martigo. This kind of service is unacceptable, and I hope they address their booking processes to prevent future inconveniences for customers.
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