DO NOT BOOK ANYTHING WITH THIS COMPANY!Paid £6000 for flights to Japan 3 months ago and cancelled the day of the booking as we found a better price elsewhere. That's not the problem though, the problem is getting my money back has since proven utterly impossible with this scam company.They ask you for your IBAN/BIC/Bank info in order to process the refund, tell you to wait 14days... nothing.Then you email/ring them and ask them where is the refund. They ask you for the same IBAN/BIC again!Repeat. Again & again & again they ask you for the same info over and over. No matter how many times I've given them the info they seem unable to refund, claiming it's bounced with the bank or someone didn't fill in the form correctly on there side. Always an excuse, meawhile it's 3month later for me and i'm still £6k down, You have no ability to contact their accounts team at all to even verify they exist. I've called them again today and guess what? They asked for my IBAN/BIC again.Do yourself a favour, never use this company, run, run far awayEDIT: 12th November - I am now taking them to small claims court for my money back, will update as the case progresses.EDIT: 3rd Feb 2025 - Update: I received the money back after direct intervention from MartiGo CEO Yunus Yokus. Money was refunded from a holding account from another company that has since dissolved. I was also offered a 15 Euro discount for any further bookings via this company...
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