I was cautious about using Martigo after reading other reviews but the price was significantly lower than others and we are on a budget. After booking a trip with several connecting flights and different airlines, I discovered one of them expected payment for selecting seats. I had already chosen a higher ticket price to be able to select seats. I called Martigo and the operators were polite but couldn’t help. I asked for a manager and got Mark who said he would investigate. One of my flights did not include seat selection but Mark discovered that (as I had pointed out) this was not mentioned when booking so Martigo covered the cost with the airline. I would have given 5 stars but I did have to speak to 2 operators and be quite persistent with the complaint but I was very pleased with the outcome and service in the end.
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