This site has a LOT of mixed reviews. Not only on trustpilot but also by individuals on Reddit and other casual websites. I enjoy leaving a proper review when i feel it's necessary (which isn't often) and i want to share what i found about MartiGo:The site itself is pleasant to go through. Paying for the flight was easy and i didn't have any difficulties. Customer support responds decently fast and there is 24/7 support.I ordered a trip to Bali through MartiGo. It was a good deal but unfortunately i wouldn't be able to go so i had to cancel it.Buying the flight: I read about people not even receiving an itinerary or confirmation. This was not the case in my experience. I received a confirmation right away and an itinerary the day after. I contacted the airlines that were arranging my flights as well to confirm that my reservation has reached them too. They did. I asked this because i read about someone receiving their itinerary but it not being confirmed by other airlines. I experienced no issues ordering my flight nor contacting customer support. Customer support was very helpful and fast. I don't know what happened with the other people and their bad experiences with their customer support staff.Cancelling the flight:Here is where the missing star comes in. I read on the website that, against a service fee of 25 bucks, i can cancel my flight. I was looking out for this since it wasn't sure if i can make the flight yet.Again i had no issue contacting support. I was able to do this via phone call, email, and whatsapp (i used all of them haha)They told me at first that it was gonna cost about 200 bucks in fees to cancel my flight.. i was quite surprised by this and told them this also. After mentioning it, i received a response to my mail saying that, because of a change in times for my flights, im eligable for a full refund. I thought i had the cancellation fees covered but i guess i missed something? So be careful and look for some kind of coverage for cancellations. I recommend contacting support via whatsapp or email before ordering your flight. I will still ask about an explanation for the 200 bucks in fees and will update the review accordingly
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