INCOMPETENT, DISHONEST, AND COMPLETELY UNRELIABLEMartigo handled my booking with COMPLETE NEGLIGENCE. I booked a flight from Cairo to Ho Chi Minh City and discovered that my first FLIGHT HAD BEEN CANCELLED only on the day of travel, whilst trying to check in — NO PRIOR EMAIL, NO NOTICE, no communication whatsoever. They later claimed they had rebooked me on an alternative route, but that itinerary was COMPLETELY UNUSABLE, with the first flight arriving AFTER THE CONNECTING FLIGHT HAD ALREADY DEPARTED.When I contacted them, they insisted they had sent an email with the updated details. But the so-called “proof” they provided, WHICH I NEVER RECEIVED, showed the email was sent 2 DAYS BEFORE I EVEN BOOKED THE TICKET — which is impossible! I asked for clarification multiple times, and instead of acknowledging the obvious error, they kept repeating the same scripted line: “We have sent this before,” ignoring how CLEARLY FALSE AND MISLEADING their information was.They refunded the original ticket, but REFUSED TO COMPENSATE me for the expensive, last-minute flight I had to buy because of their FAILURE TO COMMUNICATE and correct their mistake. The way they handled this was not only UNPROFESSIONAL, but completely dismissive and DISRESPECTFUL.Martigo is UNRELIABLE, evasive and takes zero responsibility for their actions. AVOID THEM AT ALL COSTS.
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