I placed an order for a jacket on December 9th, and it has been stuck in 'processing' ever since. I've reached out multiple times through email and social media with no response. I ordered it well ahead of Christmas, and it seems like it won't arrive at all. I've sent five emails to their support team, and still no reply. I requested to cancel my order and get a refund, or I will dispute the charge with my credit card company. Extremely disappointed!
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