Terrible experience. I ordered two jackets for winter as gifts, but they were lightweight, poorly made, and not as described. When I requested a return, I was asked to send photos and was met with vague responses about refunds. They offered a 15% refund and a 50% credit towards future purchases if I kept the items. I was told that if I wanted a full refund, the returns process might take longer due to their overseas logistics. Buyer beware!
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