massageenvy.com

1.7
1.7 Based on 41 reviews

Information about services, membership benefits, types of massage, gift certificates, and franchise opportunities. Has locations in many US states....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Dianna
Shady business practices

Beware of cancellation policy!!! Massage was fine but when I cancelled my membership after losing my job they purposely delayed processing my cancellation by not accepting my email request that I submitted in time to not be charged again (congruent with the guidelines). So they charged me another $90 that I can't afford. Greedy, underhanded and I see why their overall reviews here are 1.7! Shameful management. Gave a 2 instead of 1 because it was not the masseuse's fault but the company as a whole is very shady and not to be trusted. And done over the Christmas holiday . To be fair, the fine print says cancellations must be received AND processed within the ten days, so they can control when your membership gets cancelled even though you send it in time to not be charged again. Beware! They are Greedy and do not care about their members.

2
Date of experience: Dec 20, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Information about services, membership benefits, types of massage, gift certificates, and franchise opportunities. Has locations in many US states.

  • language https://massageenvy.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More