Review Time
I've read several other reviews, here. My experience was similar.
First, I found their "Member Agreement", extremely one-sided (in their favor) and litigious.
Second, in one year, I had 3 different therapists. All quite good. But, they simply left ... for reasons unknown!
Third, I had this uneasy feeling, that it was a "hostile environment." I have a mental health management background ... which allowed me to sense "overly controlling work environments."
There is definitely something very wrong with the Massage Envy corporate culture & work environment!
I've read several other reviews, here. My experience was similar.First, I found their "Member Agreement", extremely one-sided (in their favor) and litigious. Second, in one year, I had 3 different therapists. All quite good. But, they simply left ... for reasons unknown!Third, I had this uneasy feeling, that it was a "hostile environment." I have a mental health management background ... which allowed me to sense "overly controlling work environments."There is definitely something very wrong with the Massage Envy corporate culture & work environment!
I should have read these a long time ago before signing up. To cancel you have to give them more money, they were charging a card I stopped using. Then fill out paperwork to waste more time no doubt hoping the delay will get them a few more charges. Then we will see if I get my 5 massages that are already paid for.
I’ve been a member since the Maui location first opened, and it used to be decent. Unfortunately, over the last year it has gone completely downhill.You can never get an appointment. I’ve tried repeatedly, weeks and months, with no success. Meanwhile, they continue billing me every month. I now have nearly 10 months of paid services banked that I haven’t been able to use.To make matters worse, if you cancel your membership, you lose all that money. So you’re stuck paying for services you can’t schedule, or forfeiting hundreds of dollars. That feels incredibly deceptive.This membership has become a complete rip-off. If they don’t have the staff or availability to support members, they shouldn’t be selling memberships.Do NOT recommend joining.
I was a customer for many years, spent literally a few thousand dollars there. Massages were OK, definitely therapist-dependent. I finally quit, and they made it so difficult. They even charged me an additional month's fee, and refused to refund it because I didn't fill out the "proper paperwork." What a joke!
Wish I could give them a minus score. Tried signing up for a monthly membership, requested be texted day of appointment. Never received a text, and they are billing me for a missed appointment, before I even have signed a contract, or had my first appointment. They missed out on a lot of future revenue for office incompetence. Stay away!!!!
Beware of cancellation policy!!! Massage was fine but when I cancelled my membership after losing my job they purposely delayed processing my cancellation by not accepting my email request that I submitted in time to not be charged again (congruent with the guidelines). So they charged me another $90 that I can't afford. Greedy, underhanded and I see why their overall reviews here are 1.7! Shameful management. Gave a 2 instead of 1 because it was not the masseuse's fault but the company as a whole is very shady and not to be trusted. And done over the Christmas holiday . To be fair, the fine print says cancellations must be received AND processed within the ten days, so they can control when your membership gets cancelled even though you send it in time to not be charged again. Beware! They are Greedy and do not care about their members.
If I could leave negative stars I would…Proceed with caution if you are considering a massage envy membership…Signing up for a massage envy membership was one of the worst decisions I ever made. I signed up for 1 year and was told I could cancel at any time, even within the year. The only time I was able to get an appointment was the first time I called to use a credit that someone had gifted me, and one time after that. I tried for months to get an appointment for a massage and was told none were available, but that I could get a facial. If I wanted a facial membership I would not have signed up for a massage membership. I tried cancelling like I was told I could but of course I couldn’t. My 1 year contract is now up and I was given 60 days to use the 11 credits that I have accumulated. Two weeks have passed and I still cannot get a massage appointment at the massage envy that I signed up at or any other local massage envy. The soonest I can get an appointment for a massage is November 28…my 60 are up before then. I tried to gift a credit and they won’t let me do that because my membership is closed. I tried to get a number for corporate and the massage envy near me doesn’t have a number and the contact link on the main massage envy website forces you to choose a location to have an email sent to. This is by far the biggest con game around. I caution anyone who is thinking about getting a massage envy membership. Don’t do it…unless you want facials or unless you want to throw your money away.
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