So on Friday, July 5th my daughter and I pretty much had a horrendous experience with Massage Envy and their reception staff at the Flemington, New Jersey location. It was very disappointing seeing as though this was only our second time there in five years as it is just a treat for us.I made an appointment at the Easton Catasauqua location a few weeks ago, for Saturday the sixth, but didn’t realize that there was a scheduling discrepancy. So my daughter called up and changed the location to Friday the instead in Flemington. I know now that the receptionist at Flemington, Megan failed to let her know that the same exact facial appointment that was made in Easton would now be $100 more due to the “location” and that is without tip. Megan also stated that if we had proceeded to make the appointment in New York City that it would be $200 more.When I set up the appointment in Easton, I specifically asked for an estimate which would have been $70 a piece , $140 total and then a 20% tip of course. so once we arrived yesterday in Flemington I was told it would be $250 total and that’s without a tip.Needless to say all of the money I brought along, went to only one appointment. I let my daughter go and just did without, which is perfectly fine. My point of this is not to gain sympathy. It’s just to raise awareness that when the staff at Massage Envy reschedule an appointment, it’s IMPERATIVE that you mention a “Oh by the way” there will be a steep, significant price increase. I even asked Megan if she mentioned the fact that it would be $100 more to my daughter and she plainly stated “no,” which I’m sure is all on camera. She did however, bring out a pamphlet and repeatedly, probably more than four times, trying to push a membership package on us for $85.00, that would be the better way to go to avoid this type of “problem” in the future, and that’s on camera too I’m sure.Not for nothing… The facial and massage staff is lovely, but like I said we have been there twice now and both experiences were pretty much ruined and not relaxing because all the staff does the whole time they are massaging and giving you a facial is talk to you which is extremely stressful. But I guess that would be a whole different review.
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