I made an appointment at your Jenkintown PA location. The appointment was yesterday at 4pm. I had an emergency that came up, so I couldn’t make the appointment. I fully understood that I should still pay for the appointment, but I only made the appointment because I had a gift card. I spoke with someone there last night that said I could bring the gift card in on Monday and they would let me use that to pay for the appointment. I called this morning several times & there was no answer. I finally get a hold of someone & they put me right on hold. I was on hold for over 15 minutes 2 times. I finally get a hold of a manager and she tells me that she can’t do it because it’s the end of a pay period or something. It makes no sense that in less than 24 hours from the time I spoke to someone on Sunday now all the sudden I can’t use it. I’ve never heard of such a thing. I’ve already left several bad reviews, but I’m willing to take them down if someone can resolve this issue. I have the gift card and would like to use it to pay for the missed appointment. I’m willing to physically take it to the store. I was going to use it to pay for the massage. I don’t understand why I can’t use it to pay for the missed appointment.
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Information about services, membership benefits, types of massage, gift certificates, and franchise opportunities. Has locations in many US states.
