Recently, after I saw the Massage Tools website showing the E2 Stationary Heating Unit was "in Stock and delivery on 4/29", I ordered an E2 on 4/23/25 from the Massage Tools with Price $875.25 plus shipping $58.86 with total charge $934.11. I did not receive any information regarding shipping or tracking# from the company until I called the customer service on 4/28/25. The manager in the Massage Tools said that the E2 was out of stock and the order would be “back order” and he could not estimate the available date. Since the E2 is urgent need, based on the manager’s advice, I have to cancel the order, but later on the company charged me about $94 with no reason. I would like to have all Massage Tools potential customers’ comments: What is the goodwill and reputation with this company?After several phone calls, the company agreed that was their mistake and refund full amount back.
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