Review Time
I've been in practice for over 20 years and I decided to upgrade my table. I really wanted to get a table that would give me the most options for clients without breaking the bank. To be truthful I shopped around for a few months. I checked the big names in the industry, and I was shocked at the cost. For the same features that this wonderful table has, the other guys wanted well over double. So for me it was a easy choice to give this a try.When I was going through the ordering process I was asking questions in their chat feature. They were beyond helpful and informative. They really made me feel at ease and confident in my choice.I had it delivered and paid a local moving company to move it into my room, I was unable to use the wheels to get it into the room since it needed to go up some stairs.I've been using the table for about 2 months now, so I feel that I can give it an accurate review.First of all the esthetic of the table is so nice. It's very sleek and looks professional. The padding is great! It's super soft. I still put an additional foam topper on it since I'm more of a deep tissue therapist. I did that for 2 reasons, one: to provide my clients extra comfort, and second: to help extend the life of the tables covering.Second the controls and table function.The controls couldn't be easier. I wanted the fully electric lifts not only for the height of the table but for the back and knee lifts. I had a pneumatic lift for the back and knees before, but as I age I knew that was going to be a challenge to keep up with. The foot pedal is so well made. It's very sturdy compared to the big name companies. The controller for the lifts hang neatly under the table with easy access, but keeps it out of the way when not in use. The movements are fairly quiet, but it's not a whisper drive like some companies have. But honestly when I asked my clients about it, none of them said that the sound was disturbing or too loud. They all said the comfort of the table and the customizable lift for the back and knees far outweighed the noise.Third, the overall experience for use from my perspective. I absolutely need a hydraulic table, using a static height table is killer on my back. The lift is easy to use with the touch of the toe. The lift is smooth and doesn't have any unnecessary movements. When having a client in supine I have them scoot down a bit more than usual so their knees are in the appropriate position for the knee lift. I feel that when you lift the back and knees it gives the client the feel of zero gravity. It cuts down on them being so dizzy when getting up. It allows for a much easier time for clients to get up when they are in a semi reclined position, or at times I'll drop the knees to more flat and lift them more to a seated position and it really helps them up much easier. The only things I haven't used is the solid head pillow (I'll keep that for when I see really tall clients when in supine), and the arm rests.Finally what my clients say about it. All of my clients love the comfort of the face cradle, and the extra comfort the back and knee lifts give. They love having the option to use the arm sling that came with the table. One in particular is greatful i can get them to that seated position so they can get up easier. The only thing I have heard is that they wish it was a bit wider, but that is about it. It's the width of a standard table, my old one was extra wide.Overall the last 2 months of using this table has elevated my practice and clients have been so pleased. It's also cut down on how much I have to use my back when I use to use the pneumatic lifts, now it's just a touch of a button. If you find yourself looking for a new table, I highly recommend this one. Honestly in my opinion this table was the best purchase I've ever made for my practice.
Recently, after I saw the Massage Tools website showing the E2 Stationary Heating Unit was "in Stock and delivery on 4/29", I ordered an E2 on 4/23/25 from the Massage Tools with Price $875.25 plus shipping $58.86 with total charge $934.11. I did not receive any information regarding shipping or tracking# from the company until I called the customer service on 4/28/25. The manager in the Massage Tools said that the E2 was out of stock and the order would be “back order” and he could not estimate the available date. Since the E2 is urgent need, based on the manager’s advice, I have to cancel the order, but later on the company charged me about $94 with no reason. I would like to have all Massage Tools potential customers’ comments: What is the goodwill and reputation with this company?After several phone calls, the company agreed that was their mistake and refund full amount back.
Well do not order unless you have unlimited time. They will give you an estimated date which is what I based it off of. I had to call them the day before to see if it was coming and of course it wasn't. Zero communication on that. It came in 10 days later so I had to cancel clients and lost more money. Then I paid hundreds extra for white glove delivery because there are two flights of stairs. They sent ONE person so I had to help him get it up the stairs anyways. Order your table off Amazon and just pay your friends to help. Such a waste of money. And of course every time I call they say they are waiting to hear from the third party business. Interesting, it's been weeks since then. They will give you the run around and not refund when they did something wrong. Would not recommend. Really disappointed in the customer service.
Works very well to fit whatever position is needed for patient comfort. We use it more as a table than a chair. Ordered the white glove service and it was unpacked and set up for me. Great customer service. Would purchase again from them.
My patients and nail salon clients have been absolutely loving these chairs. They are so comfortable to sit in. They are easy to get into and out of and the adjustable positioning allows for maximum comfort. And, on top of all the ways in which they function well, they are aesthetically gorgeous!
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