Ordered a bed in June and it still hasn’t been delivered. Tried various different ways to contact them with no response. Eventually got a response via email with an excuse about having to move factory. Requested a refund and now can’t get any response from them. I have now reported to the bank, ECC Ireland and the Guards. Edited to address reply below. 1. Yes we did choose delivery in 120 days which has long passed and no delivery. 2. I am within my rights to refuse delivery in January and request a refund as you did not deliver on time. I still have not received a bed or a refund. 3. Under EU law you have 14 days to process a refund once requested. This has not been completed. As of 19/01/2026 you have emailed stating that a refund will take 30-60 days as the company have been through a difficult time. This is illegal.
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Massif Ireland crafts 100% solid wood beds that last a lifetime. We offer unlimited customizations (3 types of wood, 2500+ color options and any possible size). We offer lifetime warranty to all of our products and free shipping anywhere in Ireland or Europe.
