I missed the cancellation deadline for automatic renewal, which has been quite stressful for me, but I take responsibility for that. I reached out to customer service via email to explain my situation and received a reply in just 15 minutes. Although I had used a different email, their AI responded in a genuinely empathetic and courteous manner, addressing my concerns and advising me to use the email linked to my account for better assistance. I followed their guidance, and after one more interaction with AI support, I received a heartfelt email from a representative the next day along with my refund. I truly wish I could rate this experience higher than 5 stars.
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