Review Time
The customer support is extremely lacking. I was given a subscription as a gift, but when I attempted to redeem it, I was directed to a 404 error page. The AI chatbot was of no assistance, email support was a frustrating cycle, and phone support was not helpful at all. I have previously enjoyed the service, but the support has become a significant issue. They could certainly improve, but it seems they have relied too much on AI, resulting in a negative experience that overshadows any benefits.
I provided a one-year subscription as a gift. After a year, I received a notification that it would renew automatically unless I took action to cancel. The cancellation process has been challenging, and I'm still struggling with it. Customer support is nearly non-existent, offering only a few unclear emails regarding cancellation instructions.
I missed the cancellation deadline for automatic renewal, which has been quite stressful for me, but I take responsibility for that. I reached out to customer service via email to explain my situation and received a reply in just 15 minutes. Although I had used a different email, their AI responded in a genuinely empathetic and courteous manner, addressing my concerns and advising me to use the email linked to my account for better assistance. I followed their guidance, and after one more interaction with AI support, I received a heartfelt email from a representative the next day along with my refund. I truly wish I could rate this experience higher than 5 stars.
It is essential for subscribers to have a clear chance to cancel before facing an unexpected $194 charge on their credit card. A single email per month is insufficient. This feels like a deceptive tactic to exploit consumers, particularly since I never utilized the service.
This service is incredibly frustrating. They should feature more reputable names and offer concise videos, but instead, they make cancellation a huge hassle while constantly trying to charge your account. It's a mix of hype culture and corporate greed. You end up listening to someone who believes they are exceptional, yet is merely a product of privilege and chance, telling you how to succeed in the industry. Meanwhile, everyday individuals are struggling, and the service keeps attempting to bill your credit card. This is unacceptable.
I signed up for a yearly subscription and chose the highest plan. I received a welcome email offering an upgrade, but my account shows a lower plan. They charged me in a foreign currency, and I can't access my account. I've tried contacting support but haven't received any help. It's been a nightmare.
I signed up for a year but only used it minimally according to their stats. They auto-renewed my account for $131.00 without a refund. The renewal details were hidden, making it impossible to notice. I'm so disappointed as I never received any notification about the renewal.
This is a total scam. I paid for a year but couldn't log in or reset my password. The automated customer service just goes in circles and has stopped responding. I had to write off the subscription fee and cancel my card since I can't log in to cancel my subscription. What a joke.
I bought a one-year gift subscription and never opted for auto-renew. They charged me for another year without notifying me. I'm now in a dispute with my credit card company and may have to cancel my card to prevent further charges. I wish I had read the reviews before giving them my card details.
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