The customer support is extremely lacking. I was given a subscription as a gift, but when I attempted to redeem it, I was directed to a 404 error page. The AI chatbot was of no assistance, email support was a frustrating cycle, and phone support was not helpful at all. I have previously enjoyed the service, but the support has become a significant issue. They could certainly improve, but it seems they have relied too much on AI, resulting in a negative experience that overshadows any benefits.
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