mastershoe.co.uk

4.1
4.1 Based on 21 reviews

We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up...

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Angus Butler
Lack of follow-up and no email responses

After seeing many positive reviews, I ordered boots for my daughter. I received confirmation and tracking updates a few days later. However, when tracking indicated delivery on November 27th, nothing arrived. We checked everywhere but found nothing. I have emailed the company several times and messaged through their website without any replies. I regret using my debit card, as support from my bank seems unlikely. It’s disappointing since their site claims timely email responses, yet none of my inquiries have been addressed.

1
Date of experience: Nov 28, 2025

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Business Details

  • We began trading in 1982, and now have a high street store Trowbridge.

    This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.

  • email support@mastershoe.co.uk
  • call 02030077865
  • language https://www.mastershoe.co.uk

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